Return / Refund
Return-Exchange and Refund Policy
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| Only unused and unopened items may be returned to Yodoit. Use is defined as any attempt to install, open or use an |
| item. Please inspect your products carefully upon receipt. Absolutely no returns will be accepted after 7 days of the |
| original receipt date. All non-defective products returned to Yodoit for refund are subject to a 20% restocking |
| fee(NO EXCEPTIONS). All return requests are handled on a case-by-case basis. |
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| AFTER-SALES SERVICE PROCESS |
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Contact Yodoit customer service for return request with problem statement |
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Submit to after-sales service center for approval examine and verify |
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Match return policy |
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Mismatch |
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Send you "RMA Number" |
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Reasonable explanation |
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Ship us the products along with "RMA Number"
(note: pls follow our "package guidance" just in case) |
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After-sales center checks in then arranges for products test and makes test report on receipt of parcel |
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Match condition of return policy |
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Mismatch |
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Refund or exchange up to customer |
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Return or abandon |
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| Warm prompt |
| ● If products match return policy, Yodoit accepts product exchange only when supply bottlenecks or out of stock |
| happens, refund is accepted. |
| ● If products mismatch return policy, customer could request parcel return if needed, or just abandon it. |
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ADDITIONAL FILE AND GUIDANCE FOR YOUR REFERENCE |
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1. RMA and handling instruction |
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● RMA number: Get from our cutomer service/ |
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● Number the products one by one and note down their corresponding models(be sure avoid brand name) as well as |
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problem descriptions. In addition, label the right number on corresponding product so as to identify and check. |
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As illustrated here |
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RMA Number |
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| Number |
Types |
Reason |
| 1 |
IP5 |
No touch |
| 2 |
Loosen Frame |
| 3 |
IP5S |
Bad Backlight |
| 4 |
LCD Broken |
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2. Packing Guidance |
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Please pack the products with its original package as much as possible or else well pack the products with bubble bag |
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and use foam box as its outer package. Additionally, write "RMA Number" on the outer box for recognition. |
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| Dear Customers, in order to provide you with timely response and best service, we long for your initiative and generous |
| support in working with us together on this matter which will be highly appreciated. |
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SPECIFIED DECLARATION |
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As regards to the products do not fit our warranty policy or exchange and refund terms, or those are damaged by |
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customers, Yodoit reserves the right to deny taking after-sales obligations. |
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